Welcome to Omega Migration a immigration company

Our Refund & Policy

Track your order

Order online. All your favourite products from the low price online supermarket for grocery home delivery in Delhi, Gurgaon, Bengaluru,Mumbai and other cities in India. Lowest prices guaranteed on Patanjali, Aashirvaad, Pampers, Maggi, Saffola, Huggies, Fortune, Nestle, Amul, MamyPoko Pants, Surf Excel, Ariel, Vim, Haldiram's and others.

Missing, incomplete or damaged orders

If your order is incomplete, please bear in mind that products may be sent out from multiple locations and so arrive separately; please allow a little extra time before contacting us.

For more information, you can view your order status online by signing into your account and selecting View orders.

Despatched means your order has left our warehouse. You'll receive an email confirming despatch. Depending on our chosen carrier, you may receive a separate email from us that will detail how to track your order when it has left the warehouse. In the case of products such as furniture where there is a long lead time, "Despatched" means that you've been charged for your order, and you'll be notified of delivery separately.

Cancelled means your order has been cancelled either by you or us.

How to change or cancel your order

Amending your order

We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it. If your order has already been despatched from the warehouse, then you'll need to return the item following our Returns procedure. Read 'How to return an item' for details on how to do so.

If your order hasn’t left the warehouse yet, we may be able to change delivery address details, remove items from your order or cancel it completely. Please contact our Customer Services team for advice on 03456 049 049 between 7am and midnight, 7 days a week.

Cancelling your order

If your order has already been despatched from the warehouse, you'll need to return the item following our Returns procedure in the event of any unwanted products. Read 'How to return an item' for details on how to do so.

There are some products which we cannot cancel, refund or exchange, including perishable and made-to-order items. Read our Refund policy below for the full list.

Out of stock items

If the item you'd like is online but out of stock, then you can check availability in your local shop by calling them, making sure you have the product details to hand. If your desired product is available then you can place an order over the phone. You can then choose whether to pick up the item or have it delivered to you.

We continue to show out of stock products online so that you have access to the product details or so that you can buy it online at a later date once more stock has been delivered. However, if you prefer, when shopping online, you can choose to filter your product search by in-stock items only, and in some instances we're also able to offer you the option of emailing you once the item does come back into stock.